As in any other service industry, pharm skilled manpower is the cornerstone for building a successful microfinance institution. The need for skilled manpower in microfinance is clear and present, cialis as it is acknowledged as responsible finance, rather than mere money lending. That's why it is imperative that MFIs should have a proper HR system in place that emphasizes on disciplines like recruitment, selection, training/learning, development and motivation. Organizations should adopt qualitative and quantitative performance goals that clearly define expected behaviors like honesty, respect, transparency etc. Such practices would help MFIs to train employees in keeping the values of the Organization intact and not drifting away from their focus, when encountered with the challenge of recovery.
At ESAF, our field staff adorns the role of financial advisors to our clients (women at the lower strata of the society), and they are trained to protect the clients' interests above anything else. Considering the unique nature of MFIs, women oriented door to door financial services, women are better suited to serve the members. That's the reason why 77% of our field staff and 63% of our total staff strength are dominated by women. For analyzing Key Result Area (KRA), we have plans to include non-financial goals in their incentive schemes apart from financial parameters.
The independent research center at Consultative Group to Assist Poor (CGAP), also insists on the quality of Human Resources in microfinance. In the nine performance metrics highlighted by Asian Development Bank in its report on 100 Asian MFIs, efficiency and productivity of human resources were included. Other parameters were outreach-borrowers, outreach-depositors, market penetration, scale, growth, profitability, and portfolio quality. In Pakistan, retaining quality human resources is one of the targets given to microfinance industry by the Govt. of Pakistan. Yes it's time that MFIs in India should focus on quality manpower that can increase productivity and more importantly, improve the quality of service.